Creating and Updating Your Questions and Answers Profile

To register with [Product Name], you need to create your personal Questions and Answers profile. A Questions and Answers profile (Q&A profile) is a series of security questions to which you specify your private answers. Later, you will provide your answers to the security questions when using the Self-Service site to reset you forgotten passwords or unlock your account. When you create or update your Q&A profile, ensure that nobody knows the correct answers to the Q&A profile questions but you.

To create or update your personal Questions and Answers profile

1. Connect to the Self-Service site by using the procedure outlined in Connecting to Self-Service Site.
2. On the Home page, click the My Questions and Answers Profile link.
3. Follow the steps in the wizard to complete the task.