Unlocking Your Account

You can unlock your account when it is locked, such as when you exceed the allowed number of attempts to enter the correct password.

 NOTE: You can unlock your account only if the administrator has configured [Product Name] to allow you to do it.

To unlock your account

  1. On the Windows logon screen, click the Forgot My Password button or command link to open the Self-Service Site.
  2. On the Enter Your User Name page, type in your user name.

    If you have entered only part of your user name, then you will be redirected to the Find Your Account page where you can select your account or search for it.

  3. On the Home page, click Unlock My Account.
  4. Follow the steps in the wizard to complete the task.