Verifying User Identity

Before performing any password management task, you must verify identity of the user.

To verify identity of a user

1. Open the Home page by using the procedure outlined in Connecting to Helpdesk Site.
2. On the Home page, click Verify User Identity.
3. On the Verify User Identity page, do either of the following:
   • Ask the user to provide the answers to the authentication questions, and type the answers in the corresponding text boxes.
   • Ask the user to provide the answers to the authentication questions, and ensure that these answers exactly match the answers displayed in the corresponding text boxes.
   • Ask the user to provide you the characters in the numbered positions of their answers to the authentication questions, and type in the characters under the appropriate position numbers.
4. Click Next to review the results on the status page.